Working with digital images

[Partok]

Hi,   I'm new and I didnt see any other forum to post a digicam video question, so I brought it here.
 I have a 4 month old Canon SD 800 I.S. and when I shoot video with it, at certain angles to the sun, or any other bright light source, it produces a pink vertical stripe in the video.  That is until I pivot away from the light source.  Then I hear/feel a click and the stripe is gone.  If I again happen to point at the bright light source, the stripe reappears!
 I spoken to two Canon tech reps by phone and they claim it's the first they've ever heard of this.
 Yet I've watched a few YouTube videos that were shot by digi still cams and they too were tinged with a more subtle pinkish stripe in a similar situation.
 Anyone have any ideas on this headscratcher?  
   Thanks in advance.   - Partok    aka- "Rob"

[ShutterbugGail]

Hi Rob and welcome to the Q&A Forum!

First, it kind of ticks me off that you spoke with two Canon tech reps who said it's the first time they ever heard about this problem. Shows you the level of "expertise" and training some of these folks have, who obviously haven't read any of their company's camera manuals.

The band of light is a known phenomenon that occurs in devices with CCDs.

I encountered the problem when I owned the Canon S2IS. On Page 154 in the Manual, in the troubleshooting section, it addresses the bar of light (red, purple) that may appear on the LCD monitor when a subject is "too bright."

"This is a normal occurrence in devices containing CCDs and does not constitute a malfunction. (This red bar of light will not be recorded when shooting still photos, but it will be recorded when shooting movies)."

So you are right in turning away to from the source of bright light to avoid the problem when shooting video.

Not sure about the click that you hear though. I never experienced a click.

[Partok]

Thanks Shutterbug for the quick reply.    Your explanation is the best I've received so far.  It's nice to hear from someone who doesn't think I'm imagining this.  At any rate, the letter I got from Canon this week claims I'll get my camera back within the week....unless they find water, dropping, or other damage to the camera. (They won't as I'm VERY careful with it.
 I wish I could send you a sample of the video but it's .avi format is VERY big.  Then you could hear the "click" in the video.  It's almost like a faint shutter sound in a film camera. Then the pink band goes away.
 I'll keep you guys posted as to what I get back from Canon and how it works.   Thanks again.     - Partok

[ShutterbugGail]

 I wish I could send you a sample of the video but it's .avi format is VERY big.

Have you tried using ZoomBrowser to edit video. It's simple but effective. You can cut the beginning and end of a video to decrease it's size. You can also reduce the overall size.

Open ZoomBrowser: under the Tasks menu, click on Edit, then Edit movie. It doesn't change the original (unless you overwrite it) so give it a try.

Yes, please do keep us updated.