Hi Rebecca,
Welcome to the Q&A Board.
Something in the camera may have been damaged, but before you make a call to tech support, try:
1- take out the batteries and insert ones which are fully charged
2- reset the camera according to the instructions in the manual
2- format (rather than erase) the memory card
The lines look like those that can be fixed by formatting a memory card. But if none of these work, contact FijiFilm tech support. Fixing a digital camera can be expensive, so ask about all the charges involved. Some repairs cost almost as much as a new digital camera.
Please let us know how it goes.
Related reading - difference between erasing and formatting a memory card:http://www.digicamhelp.com/erasing-and-formatting-digital-camera-memory-cards/