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Canceling online orders
If you want to cancel and order placed online, don't rely on email. Many companies state in their email order confirmation that cancellations can not be handled by email. Individuals who process orders are usually not the same ones reading customer email.
Call the the company by phone and speak with a live person to cancel.
Once an item is entered into the shipping process, it cannot be canceled. It can, however, be returned for a refund. The company should give you all information necessary for a return.
When canceling an order by phone, have the order information and your credit card number ready to expedite the process. Never send credit card information in an email.
Before placing a order online
Before ordering, make sure you understand the company return policy. There may be a restocking charge, especially for electronic items such as digital cameras.
To the extent possible, make sure you really want an item before ordering. The return process can be a hassle, time-consuming and costly.