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When digital camera tech support sucks
Tech support often sucks, at least in my experience and I bet yours too. It's time some of these companies clean up their acts.
Until they do, thank goodness for online forums!
We have a Q&A Forum at Digicamhelp geared specifically for new and intermediate digital camera users. Recently a forum visitor inquired about pink vertical stripes that sometimes appear on the LCD and on the image when shooting video.
The forum participant contacted, in this case, Canon tech support. He wrote that he had spoken to two Canon tech reps by phone who claimed it was the first they ever heard of the [problem].
Give me a break!
Those "tech reps" apparently have the "expertise" and training of a slug.
The fact of the matter is that the band of reddish or purplish light is a known phenomenon that occurs in devices with CCDs, such as consumer digital cameras. It happens when taking photos or video of a subject that is too bright.
Most of us may not know this, but shouldn't tech reps?! I mean, it is in manuals and one kinda expects that these folks know some troubleshooting facts about the digital cameras they represent.
Read the manual, tech reps!
These reps obviously never read any of the manuals written by the company they work for. I own the Canon S2 and when first encountering this problem some time ago, I checked the troubleshooting section of my manual. It says on page 154:
"A bar of light (red, purple) that may appear on the LCD monitor when a subject is 'too bright.'
"This is a normal occurrence in devices containing CCDs and does not constitute a malfunction. (This red bar of light will not be recorded when shooting still photos, but it will be recorded when shooting movies)."
When shooting video, all we need to do to prevent the reddish streak is change the camera angle so the subject isn't in bright. Oh, and we also need to watch out for tech reps that are not very bright.
Reliable information can often be found in online forums from other plain 'ole users like you and me. Thankfully, a lot of them are really bright!
Category: Random Thoughts (Archive)
